Who we can help and How we help you
If you are….
- a CEO or Senior Manager and keen to know how you can effect change,
- an HR Professional(Workforce Development, Training, Learning & Development etc.),
- an Internal Communications Professional,
- a Business Owner,
- an Owner Managed Business Advisor (Accountant, Financial Planner etc.),
- in Organisational Development or in Change Management,
- a Marketing Manager, or
- a Registered Training Organisation,
then see See below
CEO or Senior Management
As a Manager you know what needs to be done. And you most likely have staff reporting to you that know the how of their jobs. But none of this means the what gets done.
Learn how the top managers communicating the what. And how they can work with their staff in honing their abilities at gathering information to ensure they have the resources (including understanding ) to get the job done.
Most mismatches in communication can be avoided with a few little tips. See our Rules of Engagement.
HR Professional
We partner with HR teams to identify and deliver Management Training that focuses on generative change around the patterns of excellence in use within organisations and from outside. HR professionals focus on the what of change that this required. We work closely with them on the how to ensure that a collaborative approach is taken in designing training around change.
How? Training development with Senior Management within a proven framework of patterns of thinking and behaviours.
Internal Communications Professionals
Internal communications teams are specialists in communication. Their charter is to effectively channel ‘messages’ through the organisation. It all looks so simple. But it isn’t. They have pick the right tone, the appropriate frequency, determine when repetition is required, and measure how the message is going through the system. Because it is one of those “looks easy but isn’t” they often come across resistance to communications initiatives. An Internal Communications role involves, telling, selling, consulting and involving.
We team with the Internal Comms folk to create an environment where their audience is receptive, and work in concert with the Internal Comms teams. We can also help them identify the patterns that they already use successfully to ensure that they are leveraged in other aspects of the business.
Business owners
If you have owned your business, built it up, you’ll know how much sheer effort is required to keep focus on what needs to be done in the business. But how do you translate what you do so well as the owner for the next tier of management?
As a Manager you know what needs to be done. And you most likely have staff reporting to you that, know the how of their jobs. But none of this means the what gets done.
Learn how the top managers communicate the what. And how they can work with their staff’s abilities at gathering information to be sure they have the resources (including understanding) to undertake the what?
Getting to the next level can for many smaller businesses be a struggle and it is inevitably around the people factor. We work to fast track this process by identifying the patterns that currently work within your organisation, particularly around the owner of the business, and once defined these patterns can be used in the following ways:
- Recruitment – hiring those that show strong evidence of the patterns that you know work excellently within the organisation
- Induction –setting the basis for how your organisation operates right from the beginning of the employees time with your organisation, embedding the patterns that you know work well
- Management – guiding/coaching staff in knowing what management wants to see in the actions & thought processes of staff
- Training – knowing what are the most useful skills and patterns that create the best outcomes for the organisation and ensuring these become part of your learning & development framework
Owner Manager Business Advisor
Advisors to owner managers often find that their clients hit barriers to growth, or struggle with finding the right direction. We can work with you, the advisor, to help identify points of leverage for working with your clients 'barriers'. A sort of 'advisor as Coach' frame.
Organisational Development & Change Management
Organisational Development (OD) operates from the perspective of facilitating an organisation to design its own future, and solve it’s own problems. The objective of OD is to improve the organization's capacity to handle its internal and external functioning and relationships. We work hand in hand with OD professionals to help people experience alternate ways of operating, discover what suits them best, and then working with them for explicit learning. See our approach to the Learning Cycle for more information.
As Change management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state, Adept act as partner in delivering components that will assist in the process. We specifically work with Managers that have to deliver change or deliver news of change, and work on the specific skills around communication.
Marketing & Sales Managers
Marketing & Sales Managers have the interesting position of executing strategy around bringing in the revenue. They are highly aware of who's performing at their peak, and always keen to be sure that the thinking fitness of their sales team is in top form. They also very often get direct feedback from clients and so are very sensitive to needs within the organisation for refinement of deliverables to clients. Marketing & Sales managers know how invaluable effective communication is in the context of their roles as the rain makers.
Registered Training Organisations
We partner with Registered Training Organisations (RTOs) to deliver the people piece in the management initiatives. We have accredited programs that can be extensions for existing solutions offered by RTOs. Because we focus on modelling and pattern recognition, and can build effective partnerships with RTOs. Accredited programs include:
- Negotiation and Conflict Resolution
- Processes for Meetings
- Value added selling
Why use us?
If you are looking to generate or replicate excellence performance within your organisation, then we offer a long history of the identification and use of modeling as a method for creating generative excellence.